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WHITEPAPERS & REPORTS
Access to City Services During the COVID-19 Pandemic

Access to City Services During the COVID-19 Pandemic

As we all worked to flatten the curve, we also need to think about how to keep life and business as normal as possible while social distancing. While in-person services may be forced to stop, citizens needs dont. To maintain as much normality as possible, cities must find alternative ways to communicate and enable citizens and companies to do business with and in cities. For the most part, this means providing citizens with online services.

Neboneid Hamoo
23 Apr 2020
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WHITEPAPERS & REPORTS
Process Automation for Licensing, Permitting, and Planning

Process Automation for Licensing, Permitting, and Planning

For many solutions, more IT staff time and investment go into making the system work and upgrading than is saved by deploying themmeaning staff is not focused on their core duties of innovating, improving services or enabling and educating customers. Our Application as a Service approach gives staff back the time spent on deployment, upgrades, and management.

Public Sector Network
23 Apr 2020
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WHITEPAPERS & REPORTS
Post Event Report - Public Sector Innovation Show 2020 - Ottawa

Post Event Report - Public Sector Innovation Show 2020 - Ottawa

Post Event Report – Public Sector Innovation Show 2020 – Ottawa

Neboneid Hamoo Digital Services and Customer Experience
26 Mar 2020
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WHITEPAPERS & REPORTS
Championing Your Leadership Potential

Championing Your Leadership Potential

Championing Your Leadership Potential Darlene Bouwsema, Deputy Minister, Children’s Services, Government of Alberta • Everyday leadership – finding these moments and taking or making opportunities to lead • Aligning your leadership style with your strength…

Public Sector Network
17 Mar 2020
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INTERVIEWS
Interview: Damien Hobbin, Assistant Commissioner - Enterprise Solutions and Technology, ATO

Interview: Damien Hobbin, Assistant Commissioner - Enterprise Solutions and Technology, ATO

I started my career as an electronic and telecommunications engineer working for Telstra. In 2003 I joined the ATO as an IT project Manager, where I spent my early years in the public service working on our client facing portals. As I moved into higher leadership positions within IT in the ATO, I have been fortunate to lead the delivery of some of the most iconic, contemporary and transformative client experience digital projects in the ATO. These have included: A new digital platform and software services for Australia’s 60,000+ Tax and BAS Agents; A major client experience transformation of ato.gov.au …

Neboneid Hamoo Digital Services and Customer Experience
11 Mar 2020
Flag of Australia
WHITEPAPERS & REPORTS
ExploreIP - Canada’s Intellectual Property Marketplace - Innovation Canada

ExploreIP - Canada’s Intellectual Property Marketplace - Innovation Canada

Explore IP – Canada’s Intellectual Property Marketplace – Innovation Canada Public Sector Innovation Show – Ottawa, February 25, 2020

Public Sector Network Digital Services and Customer Experience
7 Mar 2020
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WHITEPAPERS & REPORTS
Experience Management in Government: Instilling Trust Through Transparency in Public Services

Experience Management in Government: Instilling Trust Through Transparency in Public Services

SAP commissioned a recent discussion in partnership with the SAP Institute for Digital Government and the Public Sector Network to explore the opportunities, uncover the challenges, and provide best practice recommendations on taking the next steps to instil “trust through transparency”. We encourage you to explore the key insights and download the report. With private enterprises spearheading the latest developments in online communication and services, governments must remain attuned to people’s changing expectations as both users and citizens. SAP believes technology can be used to create a culture of transparency.

Ross Ashman Digital Services and Customer Experience
18 Feb 2020
Flag of Australia
WHITEPAPERS & REPORTS
OECD Work on Environment

OECD Work on Environment

The following are just a few of the environmental issues the OECD covers in 2019 and 2020 to reveal both the consequences of inaction and the solutions for the future using Environmental performance reviews, information, data and indicators: Climate change, biodiversity and ecosystems, the ocean, water, nitrogen management environmental policies and outcomes, green growth, green mobility and transport, chemical safety and waste.

Heather Dailey Digital Services and Customer Experience
17 Feb 2020
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