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INDUSTRY TRENDS
Ireland’s Quiet Gov 3.0 Revolution

Ireland’s Quiet Gov 3.0 Revolution

Ireland’s Quiet Gov 3.0 Revolution

Charlie Hamer General
25 Jun 2025
Global
CASE STUDIES
Case Study: Driving Digital Transformation for Inclusion in Government: Insights from AAFC Modernization Journey

Case Study: Driving Digital Transformation for Inclusion in Government: Insights from AAFC Modernization Journey

How Agriculture and Agri-Food Canada recognised that modernisation was not just a technical shift—but a cultural one.

Heather Dailey Workforce, Skills and Capability
25 Jun 2025
Flag of Canada
WHITEPAPERS & REPORTS
State of the Service Spotlight: New South Wales Innovation 2025

State of the Service Spotlight: New South Wales Innovation 2025

A data-driven snapshot of NSW’s digital government priorities, highlighting a strong push for cross-government collaboration, rising upskilling efforts, and key challenges around policy constraints and budget pressures.

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
GUIDES
Two Sticks and a Fire: Building Momentum for Systemic Digital Reform

Two Sticks and a Fire: Building Momentum for Systemic Digital Reform

Research Innovation Council ANZ Executive Summary | Vol.29 | Australian Public Service | QUT Canberra Executive Education Centre

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
GUIDES
Co-Designing the Future State: Digital Sovereignty, Identity and AI in Action

Co-Designing the Future State: Digital Sovereignty, Identity and AI in Action

Research Innovation Council ANZ Executive Summary | Vol.26 | New Zealand Government | Victoria University of Wellington

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of New Zealand
GUIDES
The Value Imperative: Rethinking Digital Identity, Procurement and Innovation

The Value Imperative: Rethinking Digital Identity, Procurement and Innovation

Research Innovation Council ANZ Executive Summary | Vol.25 | South Australia State Government | Torrens University Australia

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
GUIDES
The Real Work of Digital: Embedding AI, Data Quality and Capability Where It Counts

The Real Work of Digital: Embedding AI, Data Quality and Capability Where It Counts

Research Innovation Council ANZ Executive Summary | Vol.23 | New South Wales State Government | University of Technology Sydney

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
GUIDES
Scaffold, Don’t Replicate: A Shared Approach to Digital Government Services Delivery

Scaffold, Don’t Replicate: A Shared Approach to Digital Government Services Delivery

Research Innovation Council ANZ Executive Summary | Vol.22 | Western Australia State Government | Curtin University

Patrick Joy Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
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