Insights

6 Public Sector Trends Ramping Up Service Delivery in 2024

In a digital age where convenience is king, governments are stepping up to the challenge, revolutionizing service delivery to meet the needs of a rapidly evolving society. So let’s dive into the 6 biggest digital government service design trends, plus we'll see how global government innovation leaders are already harnessing these trends to drive superior citizen outcomes.

Heather Dailey Digital Services and Customer Experience

25 Mar 2024

INTERVIEWS

Government Strategies for Secure Data and Innovative Service Implementation

Mary LaBoucane, the Executive Director, Information Management Innovation, Corporate Information Records Management Office, from the Government of British Columbia addressed citizens' data privacy concerns amid government partnerships with third parties. It emphasizes the need for thorough assessments to update policies and legislation for secure data and improved services.

Kelly Zheng Data, Analytics and AI

22 Mar 2024

INDUSTRY TRENDS

Can We Skirt Around the Budget Issue When It Comes to Innovation?

A look at how governments can overcome budget constraints to continue their innovation journey and meet citizen expectations with exceptional service delivery.

Heather Dailey General

14 Mar 2024

ON DEMAND

Welcome from the Chair: AI for the Rest of Us

In this Welcome from the Chair session, we hear insights from Phaedra Boinodiris, Global Leader for Trustworthy AI, IBM on the challenges of AI governance.

Heather Dailey IT Modernization and Cloud

12 Mar 2024

ON DEMAND

Delivering Digital Solutions Together for Canada

In this Government Keynote session, we hear insights from Raj Thuppal, Executive Vice-President, Shared Services Canada on his department’s new strategic direction to accelerate progress in areas of digital services, …

Heather Dailey IT Modernization and Cloud

12 Mar 2024

ON DEMAND

Navigating Digital Government Transformation: Expanding Horizons

In this International Keynote session, we hear insights from Mike Hill, Chief Digital Information Officer, UK Cabinet on the opportunities and challenges of AI adoption in the public sector.

Heather Dailey IT Modernization and Cloud

12 Mar 2024

ON DEMAND

The Power and Potential of Cost Containment: Unlocking Value through Outcome-Oriented Service Delivery

In this Platinum Partner session, we hear insights from Craig McLellan, Chief Executive Officer, ThinkOn on the real-world applications of AI that are transforming government services.

Heather Dailey IT Modernization and Cloud

12 Mar 2024

ON DEMAND

Yesterday’s Technology Won’t Create the Workforce of Tomorrow

In this Welcome session, we hear insights from Kyle Thomas, Global Industry Leader for Public Sector Regulatory Agencies, Appian on the public sector workforce and how technology can play a …

Heather Dailey IT Modernization and Cloud

12 Mar 2024