Insights

Case Study: Transforming Driver Services Through Technology and Customer-Centric Design

How the Georgia Department of Driver Services (DDS) reimagined customer experiences by leveraging technology and data-centric strategies.

Heather Dailey Digital Services and Customer Experience

26 Feb 2025

INTERVIEWS

Public Sector Podcast: Government Procurement Innovations

Learn how to make procurement more efficient, sustainable, and inclusive and how technology is improving transparency, strategies for choosing eco-friendly products, and ways to get the most value from group …

Heather Dailey IT Modernization and Cloud

26 Feb 2025

INDUSTRY TRENDS PARTNER CONTENT

The case for faster digital adoption

Adobe’s latest Digital Government Index for Australia reveals how public sector agencies can accelerate adoption of digital services through improvements in key areas of customer service, digital equity and site …

Keiron Devlin Digital Services and Customer Experience

25 Feb 2025

INDUSTRY TRENDS GOLD PARTNER CONTENT

It's time to bring implementation into policy design

For too long, policy development has been a closely guarded practice that passes the conclusions over to delivery teams to implement, missing the opportunity to understand the behaviours and experiences …

Alana Toohey General

25 Feb 2025

CASE STUDIES GOLD PARTNER CONTENT

How AI can be used in a sensitive area to help people express their needs

This article explores how we can safely use AI to address digital and health literacy barriers, helping people access information and support using natural language.

Alana Toohey Digital Services and Customer Experience

25 Feb 2025

INDUSTRY TRENDS

State of the Service Spotlight: Georgia Innovation 2025

Explore how Georgia’s public sector is prioritizing data-driven decision-making, workforce upskilling, and cybersecurity while navigating budget constraints and collaboration challenges in its digital transformation journey.

Patrick Joy IT Modernization and Cloud

25 Feb 2025

INDUSTRY TRENDS

Government Innovation Georgia 2025 Key Takeaways

Driving Innovation in Georgia: Agencies are balancing AI adoption, cybersecurity, and workforce development to modernize services while navigating regulatory and budget constraints.

Patrick Joy Digital Services and Customer Experience

25 Feb 2025

WHITEPAPERS & REPORTS