Designing Data-Centric Government Systems with a Citizen’s Journey in Mind

In this session, Rachel Melnychuk, Executive Director of the Police Review Commission for the Government of Alberta, shares her vision for creating a data-driven government organization that focuses on improving the citizen experience. Drawing from her extensive experience across multiple government departments, Rachel explores how complex client interactions with services provide valuable lessons for designing better systems. She discusses the importance of a seamless journey through government services, how citizens feel as they navigate these systems, and how Alberta's government agencies are collaborating to share and leverage data for greater impact.