GIW Federal 2025- Trustworthy AI – Are Your Systems Safe and Responsible? Managing AI Risks in the Public Sector

Across the sessions, a consistent theme emerged: the future of public service hinges not only on advanced technology but also on trust, ethics, and the ability to use data meaningfully. Panelists highlighted how governments are moving beyond experimentation into an era where digital tools, modern computing, and AI-driven insights underpin service delivery. As Kara Beckles emphasized: “Technology doesn’t transform government—people using technology well do.”

Discussions on privacy, ethics, and public trust repeatedly surfaced, underscoring the need for digital services to be designed with transparency and accountability at their core. With agencies now collecting hundreds of thousands of consumer reports annually, the opportunity to shift from reactive to proactive regulation is substantial. Alex Reuter Town highlighted that: “Trust and ethics aren’t optional—they’re the foundation of any digital public service.”

Human-centered design also took center stage. Governments are moving away from process-focused systems and embracing approaches that prioritize accessibility, inclusivity, and real-world user behavior. Cross-government collaboration emerged as a key driver, reducing duplication and creating integrated citizen experiences. As Andreas Bleich stated: “Collaboration across all levels of government is how we create future-ready services.”

AI was discussed both as a catalyst and a caution. Leaders discussed the emergence of “vibe coding”—teams with minimal technical backgrounds rapidly building useful internal tools with the aid of AI. They reiterated that AI augments people rather than replaces them. Beckles added: “AI isn’t magic—it’s a mirror. It shows you exactly how good your data really is.” But this capability also intensifies the need for strong data governance, workforce readiness, and cultural alignment.

By the end of the sessions, a clear message emerged: the real value of digital transformation comes from combining secure technology, responsible AI, and empowered people. With modern platforms, improved collaboration, and a proactive regulatory mindset, government agencies are better positioned than ever to make informed decisions and deliver services the public can trust—one data-driven step at a time.

Panel Speakers: