Former 12-year minister with the NSW Government, Hon. Victor Dominello, shares his insights on transforming government services through real-time citizen feedback and interdepartmental collaboration. He explains why voters who select 'one government' actually engage with multiple departments, and reveals how dedicated partnership units can break down traditional silos. Dominello demonstrates how cross-agency collaboration and rapid response to citizen feedback create exceptional public service delivery.
Recommendations
Florida’s Digital Transformation in the Public Sector: Key Learnings from the Innovation Showcase
The Public Sector Podcast: Public Affairs in the Age of AI
Tips from Figma for making your site more accessible
How Can Governments Build Trust in the Digital Age? A Rights-First Approach from Michael Harvey
