On Demand: Deliver a Simplified Customer Experience to Transform Facility Venue Bookings Webinar

Deliver a Simplified Customer Experience to Transform Facility Venue Bookings

Key-takeaways:

• Remove frustrating and needless administrative tasks like bonds and invoicing that can be handled with automation
• Hear how it’s possible to solve the pain of account reconciliation and keep your community booking officers happy
• Understand why you must shift away from a standard “booking system” and move towards a holistic ecosystem for hireable venues
• Innovate process that is more than replicating paperwork with a screen and keyboard
• Keep facility bookings simple yet powerful for booking staff AND community hirers
• Understand useful patterns of hirer behaviour that can inform Council and planning teams
  
  Insights from:
  Colin Fairweather, Former CIO, City of Melbourne
  Jeremy Hurst, Co-founder and Director, SpacetoCo
  Silvana Segat, Digital Coordinator, City of Tea Tree Gully
  Tim Donaldson, Digital Team Leader, Matamata-Piako District Council
  Adam Morris, Customer Experience Analyst and Team Leader, City of Kwinana