Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Clear

Heather Dailey's Insights

INDUSTRY TRENDS
Introducing the AI Playbook for the UK Government

Introducing the AI Playbook for the UK Government

Check out the new updated and expanded framework to guide public sector organisations in using AI technologies safely, effectively, and responsibly.

Heather Dailey Data, Analytics and AI
18 Feb 2025
Flag of United Kingdom
CASE STUDIES
Case Study: Redesigning Efficient, Cost-Effective Accessible Digital Services for New Brunswick’s Diverse Communities

Case Study: Redesigning Efficient, Cost-Effective Accessible Digital Services for New Brunswick’s Diverse Communities

The transformation of New Brunswick's Social Development program.

Heather Dailey Digital Services and Customer Experience
16 Feb 2025
Flag of Canada
INDUSTRY TRENDS
Public Sector Podcast: Quality & Speed - Bias for Action

Public Sector Podcast: Quality & Speed - Bias for Action

How to find the right balance between quality and speed when it comes to successful customer service delivery.

Heather Dailey Digital Services and Customer Experience
9 Feb 2025
Flag of New Zealand
CASE STUDIES
Case Study: Supporting Frontline Clinicians in SA through Data-Driven Decision Making

Case Study: Supporting Frontline Clinicians in SA through Data-Driven Decision Making

A new learning health system to automate decision-making processes and reduce the cognitive load on clinicians for South Australia

Heather Dailey Data, Analytics and AI
9 Feb 2025
Flag of Australia
CASE STUDIES
CASE STUDY: Increasing Access to Equitable Justice with Amica, South Australia’s Government Platform

CASE STUDY: Increasing Access to Equitable Justice with Amica, South Australia’s Government Platform

Learn how South Australia is using Artificial Intelligence (AI), natural language processing (NLP) to close the gaps in the justice system.

Heather Dailey Digital Services and Customer Experience
8 Feb 2025
Flag of Australia
CASE STUDIES
Case Study: EdChat’s PoC for the use of Generative AI in Education

Case Study: EdChat’s PoC for the use of Generative AI in Education

Learn how South Australia's Department for Education is exploring AI applications in education while maintaining secure and ethical use.

Heather Dailey Workforce, Skills and Capability
6 Feb 2025
Flag of Australia
INDUSTRY TRENDS
Cyber Storm: Understanding the Cybersecurity Landscape in NSW

Cyber Storm: Understanding the Cybersecurity Landscape in NSW

Top Three Challenges & the Trends to Combat Them

Heather Dailey Cyber Security and Risk Management
19 Jan 2025
Flag of Australia
CASE STUDIES
Case Study: WA AI Health Hackathon 2023

Case Study: WA AI Health Hackathon 2023

The first official release of synthetic data from an Australian Health Department

Heather Dailey Data, Analytics and AI
18 Dec 2024
Flag of Australia

Recommendations

Fortify Your Data Like Gediminas Fortified Vilnius
Fortify Your Data Like Gediminas Fortified Vilnius
INDUSTRY TRENDS 19 Oct 2025
Trust Beyond Borders: Building Resilient and Transparent Supply Chains
Trust Beyond Borders: Building Resilient and Transparent Supply Chains
INDUSTRY TRENDS 2 Dec 2025
Arizona Department of Child Safety (DCS) simplifies processes with genAI
Arizona Department of Child Safety (DCS) simplifies processes with genAI
INDUSTRY TRENDS 29 Sep 2025
Let's Chat: Evolving the Future of Government IT
Let's Chat: Evolving the Future of Government IT
INTERVIEWS 17 Oct 2025
Building Cyber Resilience: A survival guide for security teams
Building Cyber Resilience: A survival guide for security teams
INDUSTRY TRENDS 18 Sep 2025