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Public Sector Innovation Show – British Columbia

Jillian Carruthers says that the four principles of service transformation are: Despite these principles and the identified steps, there really is no guide, manual or playbook. This is emergent work and a lot of it we are processing by feel. Yet despite that, Kevin Ehrman says that service transformation is extremely important because services are how people experience government. Unfortunately though, most of the time it is reactive and generally not in a context which is too pleasant or desirable. This is particularly true and visible when it comes to emergencies. In BC for instance, after a flooding crisis, the …
Rosie Fea Rosie Fea
IT Modernization and Cloud
Public Sector Network logo
17 May 2022
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Interviews

Speaker Spotlight Q&A: Wendy Geller, PhD - Division Director, Data Management & Analysis, Vermont Agency of Education

Wendy’s dissertation findings highlighted shifting demographics in education arenas and labor markets internationally, specific education orientations occurring across cultures, and presented thoughts on the social and spatial forces surrounding rural community viability. Since leaving academia, Dr. Geller has dedicated herself to creating the cultural, infrastructural, and operational conditions required for practicing good data science in the public sector. She lives in Montpelier, VT with her brilliant husband, Alex, their joyful son, Sylvan, and trusty companion, Sir Richard the Lionhearted Dog. Iteration, and the open expectation of failure with view to making something better, together, makes collaboration an everyday activity. It’s …
Knia Pablo Knia Pablo
Digital Services and Customer Experience
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10 May 2022
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Interviews

Speaker Spotlight Q&A: Julia Wong, IT Accessibility Compliance Officer, Massachusetts Executive Office of Health and Human Services 

For nearly 20 years, Julia Wong has been instrumental in addressing accessibility issues within the Commonwealth of Massachusetts through her knowledge of general accessibility standards and compliance, Section 508 of the Rehabilitation Act, WCAG2 standards, as well as testing and remediation of various forms of electronic mediums. She has contributed to the accessibility standards for the Commonwealth by co-authoring the original state standards and the Executive Office of Health and Human Services (EOHHS) Secretariat Accessibility Policy. In her current role as the EOHHS Accessibility Compliance Officer, she ensures that EOHHS agencies are creating website content and developing applications that are …
Knia Pablo Knia Pablo
Digital Services and Customer Experience
Public Sector Network logo
29 Apr 2022
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Industry Trends

Enterprise Architecture in the Modern Public Sector

The timing for the reinvention was right because after languishing in obscurity for over a decade, enterprise architecture (EA) was also “being reborn within the government of Canada. In fact, in 2016 the practice of EA was renewed across all government agencies and was reimagined as a conceptual blueprint that defines the structure and operation of an organization considering and aligning business, information, data, applications, technology, security and privacy domains to support strategic outcomes. The Office of the CIO is therefore ultimately responsible for the expectations related to EA, and for “defining the current and target architecture standards. EA alone …
Rosie Fea Rosie Fea
IT Modernization and Cloud
Public Sector Network logo
15 Apr 2022
Flag of Canada
Industry Trends

Maximising Innovation & IT initiatives to prepare the way for better citizen outcomes

A practical example of the impact of data and digital comes from the management of and response to COVID-19. WA, like all jurisdictions, has a vaccine and check-in app. In fact, WA has two government-sanctioned apps. Either way, they have “2.2 million registered users. For context, there are about 2.6 million Western Australians, and we are a state that basically hasn’t had COVID-19 for two years.” No other service or program has been able to interact with nearly 85% of the population. “There’s no way we could have had that reach with face-to-face engagement or with a policy change unless …
Lily Stokes Lily Stokes
IT Modernization and Cloud
Public Sector Network logo
21 Mar 2022
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Interviews

#GovInnovator Q&A: Deshard Stevens, CISO, NYC Commission on Human Rights

Deshard Stevens is a Chief Information Security Officer (CISO) with over 12 years of experience managing, developing, and implementing business strategies and technical solutions while leading and managing project development, cloud strategy, and information technology teams. Deshard was the recipient of the 2018 Rising Star Award from the New York City Public Sector CIO Academy. He is certified as a Project Management Professional (PMP), Certified in Risk and Information System Control (CRISC), Certified Data Privacy Solutions Engineer (CDPSE), and holds a Master of Business Administration. In his free time, Deshard is an avid runner. I am currently the Chief Information …
Paris Armstrong Paris Armstrong
Digital Services and Customer Experience
Public Sector Network logo
16 Feb 2022
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Interviews

Exclusive Q&A: VITA's COO Talks Government Automation, RPA, and Leadership

Jonathan Ozovek is the Chief Operating Officer of the Virginia Information Technologies Agency - or VITA; a convenient acronym if ever there were one, given the importance of information technology to all aspects of life today. Answer: The main lesson I learned is how quickly the world can change. There is a level of connectivity and interdependency throughout the world today that was not the case decades ago. The main lessons I have reinforced are two fold...first, never lose sight of what is important and do not take your loved ones for granted and second, have multiple backup plans (i.e. …
Paris Armstrong Paris Armstrong
Digital Services and Customer Experience
Public Sector Network logo
27 Jan 2022
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Industry Trends

The Future of Digital Strategy in Queensland Government

Digital technology is evolving at a pace that is hard to keep up with; Innovation is accelerating as technologies such as robotics, cloud, big data, the Internet of Things, artificial intelligence and machine learning continue to transform our everyday lives, as well as the Australian economy. Government digital strategies can often focus on the potential of digital services, thinking primarily about customer service channels, technology, standard operating environments, software as service and cloud computing. While this is important, it isn’t enough to create a true digital revolution. That is why the Queensland government is readying new long-term innovation and digital …
Rosie Fea Rosie Fea
IT Modernization and Cloud
Public Sector Network logo
7 Dec 2021
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