Case Studies

Battling Australia's Waste Crisis Through Circular Economy Initiatives with Major Transport Infrastructure Victoria
As both a B Corp and as Certified Members of the Professional Conference Organisers Association, Public Sector Network were selected by Major Roads Projects Victoria to help deliver their 2-day renewable, greener infrastructure conference. The work undertaken included management of every facet of the showcase from project management and pre planning services to marketing and promotion, and on-site event day management.

19 Jul 2023
Case Studies

Underpinning a new era of citizen demand – trying to mend a broken system
Healthcare in Australia and elsewhere, is about creating better health outcomes for patients. There are many elements to the system, and many operators, and whilst each of them has their own specialty functions, together the system is supposed to operate cohesively and with the primary purpose always at the fore. But does it operate that way? The truth is that whilst some elements work very well, others tend to let the team down. There are however solutions or ideas in place to change and improve the less well functioning elements of the system.

14 Jun 2023
Case Studies

Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education
The goal of every government agency is to deliver their services in the most efficient and effective way possible. The NSW Department of Education is focussed on three areas: service excellence, experiential or operational excellence, and digital excellence. Many agencies focus just on customer experience, which is essential, but to really achieve operational excellence, all three elements are necessary.

14 Jun 2023
Case Studies

Transforming VicHealth to Proactively Respond to Citizen needs
VicHealth was seen as not proactively responding to the needs of Victorians in the health promotion and seen by the Victorian Government, the Board, and stakeholders and partners, as too internally focused. In response to feedback from the Victorian Government, the Board, and stakeholders and partners, VicHealth has delivered a significant period of transformation over the last 3 years.

6 Apr 2023
Case Studies

Delivering a Connected and Seamless Experience for the Digitally-Driven Citizen with the Alberta Health Service
Alberta Health Services (AHS) developed their COVID-19 online self-assessment tool1 to empower Albertans in a time when everything was unknown, said Ammneh Azeim, the Digital Experience Lead at AHS. The tool is still in active use today.

23 Feb 2023
Case Studies

Ensuring Affordable, Reliable, and Sustainable Local Government Services and Infrastructure with the Ministry of Highways Saskatchewan
This article gives an in-depth review of how the Provincial Government of Saskatchewan is taking various initiatives to create sustainable, reliable and affordable local government services and infrastructure considering the challenges the province faces in the future.

3 Feb 2023
Case Studies

Providing Agencywide Training Support for redeployed staff during a Global Pandemic
Due to the onset of Covid 19 in March 2020, agency staff were redeployed to the New York City Department of Social Services Supplementary Nutrition Assistance Program (SNAP) and Cash Assistance (CA) programs, and a training solution was required for these redeployed staff. As policies and processes shifted because of the pandemic, the New York City Department of Social Services redirected resources to mission critical areas. Staff from various departments throughout the Agency were reassigned to assist programs that administered social service benefits. The Office of Training & Workforce Development (OTWD) led the charge in the development and deployment of …
22 Dec 2022
Case Studies

Building a Sustainable and Resilient Future through Smart City Planning at the Town of Bridgewater
Most people, irrespective of where they live, want their lives to be enhanced by all of the technologies that are available, yet it is often the smaller and more regional places that seem to get overlooked. The Town of Bridgewater, on the south shore of Nova Scotia, was determined to not be left behind. Leon de Vreede, the Sustainability Planner within the Community Development Department of Town of Bridgewater, says that despite their meagre population of 8,600, for a decade or so they have been undertaking innovation related initiatives particularly in the field of energy and climate.

23 Nov 2022