On Demand
On Demand: Service Transformation Innovation Webinar
Insights from Simon Adcock, Manager Customer, Information and Technology Service, Wollondilly Shire Council and other experts on how to provide streamlined services to users through customer-centric service delivery models, better manage resources, workflows and field services across business functions and operations and drive seamless CX across a range of digital services, capitalising on each customer interaction to eliminate process duplication.
Purva Deshpande
17 Jan 2023
On Demand
On Demand: Connecting Policy with Outcomes Webinar
Public sector agencies are often expected to deliver increasingly complex and cross-jurisdictional social policies with limited time and resources. Navigating these barriers is key to translating policy to citizen outcomes, and will be the primary focus of this webinar. Hear insights from: Rick Macourt, Director, Strategic and Aboriginal Outcomes, NSW Treasury Michael Talbot, Ex-Deputy Secretary, Courts & Tribunal Services, NSW Department of Justice Julie Brereton, Senior Director Online Strategy and Design, ACT Health
Purva Deshpande
17 Jan 2023
On Demand
On Demand: Elevating Digital Government Webinar
Insights from Greg Curcio, Director, Customer and Technology, City of Stonnington; Daniel Lewis, General Manager Digital Operations, Casey Cardinia Libraries; and Matthew Fernandes, Head of Public Sector, Freshworks as they explore how the public sector can leverage digital transformation to deliver positive outcomes to communities, improve self-service capabilities and increase transparency in the eyes of citizens.
Purva Deshpande
17 Jan 2023
On Demand
On Demand: Turning Data into Insights to Support Informed Decision-Making Webinar
In the new normal, local governments are at a key inflection point. Whilst working hard to respond to the service delivery challenges created by the pandemic, LG’s are also turning …
Purva Deshpande
17 Jan 2023
On Demand
On Demand: Innovate Virginia 2022 - Data Catalyst for the Commonwealth of Virginia
Join a dynamic conversation between Virginia’s Deputy Chief Data Officer for the Commonwealth, Marcus Thornton, and the former Chief Data Officer, Carlos Rivero, to learn how the Office of Data Governance and Analytics combines data, processes, people, and technology to maximize the value of Commonwealth data.
Nouha Elmasri
17 Jan 2023
