Insights

How to Deliver Resilient Infrastructure to Australian Communities

Even before the global pandemic overtook the thinking of most cities and governments, the pending crisis of climate change was at the top of many government agendas. Whilst it has been eclipsed in the last two years, it hasn’t entirely fallen off the radar, and in fact, many agencies have only increased their spending and thinking to combat climate change and to future plan their communities.

Milena Tsitovitch General

8 Jun 2022

WHITEPAPERS & REPORTS

Driving Access, Inclusion and Innovation across Digital Government

As we journey beyond COVID-19, digital services will remain the primary way in which citizens engage with government, and thus require sustained prioritisation. To maintain momentum, government must continue to integrate accessibility, inclusion and innovation across digital service design and delivery. In 2022, we cannot let innovation diminish just because the challenges of the pandemic recede. As we embark on the long road to recovery, let’s sustain our digital transformation trajectory by reviewing, renewing and refining services for each and every citizen. By leveraging behavioural data and insights, we can maximise positive outcomes while fostering engagement and trust. Continuing to …

Juhi Agarwal Digital Services and Customer Experience

6 Jun 2022

WHITEPAPERS & REPORTS

Democratizing Analytics in the Public Sector

Transforming Data into Breakthroughs for the Public Sector The global pandemic that we are still living through has changed much of the way society operates, though even before the onset of COVID-19, most people accepted that modern societies were data-driven. Data is essentially the fuel that powers our societies, and it is so pervasive that the latest DOMO ‘Data Never Sleeps 9.0’ report found that the total amount of global data consumed in 2021 was 79 zettabytes (1021), projected to grow to 180 zettabytes by 2025. These numbers are staggering in their magnitude, but to the average citizen they are …

Rosie Fea Data, Analytics and AI

30 Apr 2022

WHITEPAPERS & REPORTS

Data Management & Analytics Roadshow 2022 Highlights

This year's Data Management and Analytics Roadshow focused on exploring emerging techniques for data visualisation such as Data Sharing and Artificial Intelligence, as we shared real-world case studies and engage in thought-provoking roundtables.

Lily Stokes Data, Analytics and AI

29 Apr 2022

WHITEPAPERS & REPORTS

How to Improve Digital Service Delivery for Citizens and Employees

In many seen and unseen ways, the world is constantly changing. The pandemic that we are all still living through is just the latest in a series of tumultuous global events that began following the end of the Second World War, including the digital revolution. Now, decades later, digital transformations are still taking place in almost every industry at significant pace, with the pandemic often acting as a catalyst for even greater and faster change. While the private sector often leads the charge towards a new age, no industry can afford to be left behind, including the public sector. Consumers …

Rosie Fea Digital Services and Customer Experience

13 Apr 2022

WHITEPAPERS & REPORTS

5 Inter-Related Takeaways of Data & Risks

The last couple of years since the start of the pandemic have seen an increase in the types and number of cyber security threats, but also in the brazenness of the attacks. Some of the breaches have cost not just money, but reputational damage as well, whilst others have cost jobs. These …

Neboneid Hamoo Cyber Security and Risk Management

30 Mar 2022

WHITEPAPERS & REPORTS

Local Government & Municipalities Executive Sessions 2021

In a post-COVID world, most councils are working on a recovery strategy to survive, revive and thrive, with digital transformation at its core. Achieving whole-of-council digital transformation is a key challenge, as it is more than just technology implementation.

Paris Armstrong General

4 Mar 2022

WHITEPAPERS & REPORTS

Taking Cyber Security Seriously with Experts Across ANZ

This paper brings together a selection of the keynote presentations from experts across Australia and New Zealand as part of a Cyber Security Roadshow that was hosted in collaboration with PwC Australia and held mostly held virtually due to ongoing COVID-19 lockdowns in August 2021. Though each of the presenters came from different jurisdictions and a different perspective, it is remarkable that so many of their views were aligned and complimentary.

Neboneid Hamoo Cyber Security and Risk Management

2 Dec 2021