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Industry Trends

Improving Leadership Representation for Women from Diverse Backgrounds

The following ten rules are based specifically on Senator Jaffer’s experience, but she says they are particularly important if you want to break down barriers. That is a very difficult thing to do, but it is much easier than it was 50 years ago. Moreover, there is a much bigger group of women in the public service these days, verging on 50%, but there is still not the diversity of backgrounds in the parliament or in the public service as there is in general society, so there is still a lot of work to do in order to get the …
Lily Stokes Lily Stokes
Workforce, Skills and Capability
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16 Jun 2022
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Industry Trends

Government Reimagined: The Top Digital Trends in 2022

Events of the past two years have accelerated the need among government departments and agencies to reimagine public service delivery. With entire populations forced online, the efficacy of digital government and its ability to cater to every citizen has come into an even sharper focus. Delivering this level of proactivity relies on a shift in technology and mindset organised around the citizen. It means combining user experience, customer experience, and employee experience capabilities – powered by AI and analytics. Taking a citizen-centric view also extends to digital equality and developing the capability to reach all – not just most – …
Juhi Agarwal Juhi Agarwal
Digital Services and Customer Experience
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10 Jun 2022
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Whitepapers & Reports

How to Deliver Resilient Infrastructure to Australian Communities

Even before the global pandemic overtook the thinking of most cities and governments, the pending crisis of climate change was at the top of many government agendas. Whilst it has been eclipsed in the last two years, it hasn’t entirely fallen off the radar, and in fact, many agencies have only increased their spending and thinking to combat climate change and to future plan their communities.
Milena Tsitovitch Milena Tsitovitch
General
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8 Jun 2022
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Whitepapers & Reports

Driving Access, Inclusion and Innovation across Digital Government

As we journey beyond COVID-19, digital services will remain the primary way in which citizens engage with government, and thus require sustained prioritisation. To maintain momentum, government must continue to integrate accessibility, inclusion and innovation across digital service design and delivery. In 2022, we cannot let innovation diminish just because the challenges of the pandemic recede. As we embark on the long road to recovery, let’s sustain our digital transformation trajectory by reviewing, renewing and refining services for each and every citizen. By leveraging behavioural data and insights, we can maximise positive outcomes while fostering engagement and trust. Continuing to …
Juhi Agarwal Juhi Agarwal
Digital Services and Customer Experience
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6 Jun 2022
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Interviews

Spotlight: Securonix on Consolidation Trends

Consolidation continues to be a positive trend in the User and Entity Behaviour Analytics (UEBA) and Security Information and Event Management (SIEM) industry. SIEM and UEBA were, until relatively recently, separate technology areas, with many technology vendors active in one of those areas, but few active in both. Additionally, Security Orchestration, Automation and Response (SOAR) technology was separate and had its own set of active vendors. These technologies really belong in a single platform, in order to increase the efficiency of the component parts and system as a whole, and to reduce the cost and complexity of those technologies for …
Public Sector Network Public Sector Network
Cyber Security and Risk Management
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6 Jun 2022
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Interviews

Speaker Spotlight Q&A with Sarah Truckle, Director of Program and Strategic Operations at the State of Vermont's Agency of Human Services

She has graduate degrees in both law and environmental policy from Vermont Law School. In her role within the Secretary’s Office, she leads the agency’s integration and care coordination through complex case management, directing the systems-level coordination of agency resources and community partner services. Additionally, her work integrates the Agency’s strategic operations supporting programmatic and fiscal alignment. Outside of work Sarah enjoys baking cakes and pastries, reading fiction, and walking through Hubbard Park with her two sons.
Paris Armstrong Paris Armstrong
Data, Analytics and AI
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28 May 2022
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Industry Trends

Refining IT Infrastructure Initiatives to Further Aotearoa’s Digital Strategy

This is just one example, but the changes over the last few decades have been so dramatic that the “traditional concepts of things like property ownership and even our social fabric are being challenged.” And just like the industrial age was about “augmenting human strengths, the digital age is about augmenting human intellect.” As part of that, rather than the mass production of identical products, which was at the heart of the industrial revolution, “the digital era is characterised by personalisation and the tailoring of services to meet the needs of the many, the few and the individual.” Like the …
Paris Armstrong Paris Armstrong
IT Modernization and Cloud
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23 May 2022
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Industry Trends

Harnessing Emerging Technologies for Citizen Outcomes

The Office of the Chief Information Officer (OCIO) “provides whole-of-government technology and cybersecurity services across the SA government.” Due to the importance of the work, “the way we harness these emerging technologies is absolutely critical.” Therefore, at OCIO and across the entire public sector, “we’re not going to be harnessing anything new if our people don’t feel safe.” Despite all that humankind has been through and the fact that “our civilisations have changed dramatically over time, our brain has not evolved at the same pace,” particularly the amygdala, which is responsible for “emotional stress and our fight, flight or freeze …
Public Sector Network Public Sector Network
IT Modernization and Cloud
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23 May 2022
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