Insights

Women in Leadership Spotlight Series: Colleen McManus HR Programs Manager & Executive Consultant, State of Arizona

Much of my public sector career has been spent in para-military agencies, so I became accustomed to environments that were largely comprised of males, particularly in the key leadership and decision-making roles. I learned that if I regarded and presented myself as a professional first and woman second, other people saw and treated me as a professional. When I moved into senior leadership, I had the opportunity to mentor other women and create development programs for all staff in these environments, which helped to bring more diversity and inclusion in leadership roles. Throughout my career, I have been immersed in …

Paris Armstrong Workforce, Skills and Capability

30 Mar 2021

WHITEPAPERS & REPORTS

Government Procurement: Creating social value through better business

Australia and New Zealand are well placed to delve into the heart of the new decade in a better position, in a business sense, than both countries were before. Encouraged by their customers and clients, businesses are now looking to act in new and exciting ways, leading to plenty of unrivalled opportunities. B Lab, a global not-for-profit organisation, was founded so that businesses could be used as a force for good, thus leading to greater prospects for local employment, local supply chains and procurement opportunities, and greater environmental impacts. Certified B Corporations (aka B Corps) under the auspices of B …

Rosie Fea General

29 Mar 2021

WHITEPAPERS & REPORTS

Data Analytics in Local Government

Local governments, like all public sector institutions, collect lots of data about their citizens. The intention is that the data will be used for good purposes to inform better decision-making, but that is not always the case. In fact, data can be used for nefarious purposes just as easily. This paper brings together three data experts from three local government jurisdictions – two from Australia and one from Canada. With a specific focus on improving the customer experience, each of them provides a perspective on how to manage data, how to work with it better by building technology around it, …

Lily Stokes General

29 Mar 2021

INDUSTRY TRENDS

Highlights Future Policing- Canada

The OIG therefore has a critical role to play. It works to ensure “that all of our officers and employees act with honesty, dignity and respect toward the public.” This is underpinned by two principles or aphorisms: One is based on an ancient Roman saying of “who will watch the watchers, or in a more modern parlance, who will police the police?” By the nature of their work, the police have the “authority to deprive someone of their freedom or possibly their life.” But they are not above the law and thus “we’ve created some oversight so they can do …

Public Sector Network General

27 Mar 2021

INDUSTRY TRENDS

Article: How Microsoft Teams is powering the modernization of municipalities

Municipalities form the backbone of our communities, providing a vast range of services that touch the daily lives of citizens. In the wake of the COVID-19 pandemic—which abruptly halted most in-person interactions and face-to-face visits—local governments had to reimagine how to deliver vital social services and maintain operations at important institutions. The solution was to transition quickly to a virtual service delivery and operational model. As virtual technologies affect almost every facet of our lives—including how we work, interact with healthcare providers, and educate our children—local governments need to consider how to enable the long-term digital transformation of municipalities with …

Neboneid Hamoo General

27 Mar 2021

INDUSTRY TRENDS

Workplace Wellbeing & Experience in a Post-Pandemic World

2020 has gotten a lot of hate. Instead of bashing the year that was some more (although it probably deserves it), I’m here to focus on something positive that 2020 bought us – an accelerated focus on workplace wellbeing & employee experience. For maybe the first time in human history we’re seeing positive developments in terms of how we work. Flexibility, mental health and overall human experience are being put ahead of mere output. Earlier this month we held the Workplace Wellbeing & Employee Experience virtual event, which was attended by almost 200 APS professionals. We surveyed our attendees to …

Lily Stokes General

26 Mar 2021

INDUSTRY TRENDS

Highlight Reel: Workforce Transformation in the Public Sector

Like so many organizations, the City of Hamilton in the Province of Ontario experienced tremendous turmoil in 2020 as a result of COVID-19. Nenzi Cocca, the Director of Human Resources (HR) Systems & Operations at the City of Hamilton, says that the pandemic brought with it “a number of unexpected challenges when bringing on new employees, and we had some employees that were retiring too.” Very quickly “we had to figure out a way to make sure that knowledge transfer happened as seamlessly as possible.” This was particularly important because the HR division is one of the most important. “I …

Rosie Fea General

26 Mar 2021

INDUSTRY TRENDS

4 Top Tips - Process Excellence and Robotic Process Automation

Process Excellence for councils can be as simple as streamlining existing processes, reducing silos and reducing the number of work steps and staff involved. Other ways of improving processes is by implementing new technologies such as robotic process automation. Overall the aim is to improve efficiencies, cost effectiveness and customer service and experience. Here are some top tips for you to roll out at your council.

Teresa Anderson General

25 Mar 2021