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Improving the Operational Efficiency of your Council

Dawn Baxendale began her role at Christchurch City Council in October 2019. Just a few months later the world changed, but before then, in January 2020, the Council revised some of their plans based on the three principles mentioned above. “Those principles were basically critical to help us get through COVID-19.” Many councils, including theirs, decided to undertake a second annual plan after the pandemic began because so many parameters had changed. However, since the first plan was underpinned by those principles and since everyone was on board, “we were able to do it in just five weeks.” The result …

Rosie Fea General

1 Apr 2021

WHITEPAPERS & REPORTS

IoT in the Public Sector: How We Can Work to Build a Secure and Ethical Network of 'Things'

The Internet of Things (IoT) could, and ultimately will, profoundly transform the public sector by altering how government entities gather data and information. Tech analyst company IDC predicts that by 2025 there will be a total 41.6 billion connected IoT devices influencing the way we build, manage and exist in our cities and spaces.The IoT alliance NZ suggests that IoT ‘could soon be as commonplace as electricity in the everyday lives of people in OECD countries.’ The adoption of this techy web of things could see increased productivity for New Zealand government processes and decision making. Therefore, transforming economic and …

Rosie Fea

16 Mar 2021

WHITEPAPERS & REPORTS

A Citizen-Led Digital Government Transformation

Customer centricity becomes more paramount in uncertain times, and the ability for the Public Sector to adapt and respond quickly to society’s changing needs is crucial in moments of disruption, as habits and behaviours irreversibly change and public trust is undoubtedly shaken. This is necessitating a new kind of governmental reform; to reshape services by redesigning, and reorganising how departments cater to the increasingly digitally driven – and now at times physically isolated – citizen. The focus needs to be on fostering a deeper understanding of public needs, combined with the transforming of service experience for citizens through embracing technological …

Rosie Fea Digital Services and Customer Experience

12 Jan 2021

INDUSTRY TRENDS