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Whitepapers & Reports

Effective Communications to Constituents Relying on Social Safety Net Programs

As the need for social services is impacted by Covid-19, the need to send special notices is increasing exponentially. Notices about Medicaid renewals, SNAP Interim reports, approval notifications, requests for information, etc. has increased to include special notices about emergency SNAP, allotment changes, interview process changes, and more. This can be very confusing to constituents and will likely generate an increase in phone calls. Quadient Inspire allows agencies to communicate with constituents in the way that is easiest for them. With dynamically created custom notices that are delivered across multiple communication channels (SMS, email and others), agencies can increase reach …
Public Sector Network Public Sector Network
Digital Services and Customer Experience
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29 Jan 2021
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Whitepapers & Reports

Rethinking Communications: How to Deliver Safety Net Services in the Age of Disruption

Now more than ever, state and local agencies that provide unemployment benefits, health and human services and other social safety net programs are under pressure to modernize communications and the constituent experience. Their clients have urgent needs, yet legacy systems and other challenges jeopardize quick, efficient and compliant delivery of services.
Neboneid Hamoo Neboneid Hamoo
Digital Services and Customer Experience
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29 Jan 2021
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Industry Trends

Infrastructure 2020 Budget Fact Sheet

Executive Office of the President of the United States
Heather Dailey Heather Dailey
General
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10 Feb 2020
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Whitepapers & Reports

United States Government Global Health Security Strategy

United States Government 2019 The Global Health Security Strategy outlines the United States Government’s approach to strengthen global health security, including accelerating the capabilities of targeted countries to prevent, detect, and respond to infectious disease outbreaks. The G…
Heather Dailey Heather Dailey
General
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10 Feb 2020
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Industry Trends

UK Participation in Horizon 2020: UK Government Overview

Department for Business, Energy and Industrial Strategy December 2018
Heather Dailey Heather Dailey
General
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21 Jan 2020
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Whitepapers & Reports

Politics and Global Warming

Yale Program on Climate Change Communication George Mason University, Center for Climate Change Communication April 2019 Drawing on a nationally representative survey (N = 1,291; including 1,097 registered voters), this report describes how Democratic, Independent, and Republican …
Heather Dailey Heather Dailey
General
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21 Jan 2020
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Whitepapers & Reports

Second Place America? Increasing Challenges to U.S. Scientific Leadership

Task Force on American Innovation REPORT COMMITTEE Tobin Smith, Co-Chair Association of American Universities Brian Mosley, Co-Chair Computing Research Association Kimberlee Eberle-Sudré Association of American Universities Matt Hourihan American Association for the Advancement o…
Heather Dailey Heather Dailey
General
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7 Jan 2020
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Industry Trends

Sustainable Development Goal 16: Focus on Public Institutions - World Public Sector Report 2019

United Nations Department of Economic and Social Affairs July 2019 Reference: https://www.un-ilibrary.org/democracy-and-governance/world-public-sector-report-2019_9f6b5dc4-en Institutions are paramount to the achievement of the 2030 Agenda for Sustainable Development and all …
Heather Dailey Heather Dailey
General
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9 Dec 2019
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