Insights

Adapting to new ways of working in challenging times

Change is not a foreign concept to the public sector — the public sector has always needed to evolve to keep up with the world around it. Now, due to the Coronavirus (COVID-19) outbreak, the public sector has had to change quickly to respond. Beyond the public sector, existing societal changes driven by technology, and new ways of interacting have local, national and global impacts. Change, and building on the transformations brought by COVID-19, offer up new questions and challenges for policymakers and leaders in the public sector as they learn from their experiences so far.

Public Sector Network Workforce, Skills and Capability

11 Aug 2020

WHITEPAPERS & REPORTS

Innovation in the Australian Public Service (APS)

Against the backdrop of COVID-19, this paper examines new ways of dealing with current and long-standing challenges to the delivery of effective public service, focusing on five streams: policies, processes, people, data and technology.

Neboneid Hamoo Digital Services and Customer Experience

11 Aug 2020

WHITEPAPERS & REPORTS

Local Government Transformation in 2020

The unique circumstances and opportunities for innovation and local government in a post-COVID-19 world.

Public Sector Network General

14 Jul 2020

WHITEPAPERS & REPORTS

Driving efficiency and strategic insights through the finance function

The role of the CFO and finance function is changing. Improving efficiency has been at the forefront for finance teams for years, but now the critical value of finance is shifting to that of a strategic advisor for the rest of the business. This 2020 Gov-Finance report presents some of the most successful examples where Australian and New Zealand public sector agencies are driving efficiency and strategic insights through the finance operating model.

Neboneid Hamoo General

14 Jul 2020

WHITEPAPERS & REPORTS

Mitigating cyber threats in a working from home world

As many agencies and departments adopt work-from-home policies in response to the COVID-19 pandemic, cybersecurity is a growing issue. Mitigating Cyber Threats in a Working from Home (WFH) World explored the critical roles and responsibilities for public sector leaders and employees in securing their organisation against threat and disruption across the new working landscape.

Neboneid Hamoo Cyber Security and Risk Management

14 Jul 2020

WHITEPAPERS & REPORTS

Data & Analytics Survey Summary 2020

In February and March 2020 Public Sector Network conducted a Data and Analytics Roadshow across six cities in Australia and New Zealand. An online survey, open to all attendees, was conducted in association with the events.

Neboneid Hamoo Data, Analytics and AI

14 Jul 2020

WHITEPAPERS & REPORTS

Public Sector Data and Analytics in 2020

Building and improving service, strategy, and operations through data and insights. “The analogy I use is if you had a jigsaw puzzle: we know the pieces, we’ve got them all in front of us; we know what the end result should looks like, because there’s a picture on the box; but there’s an awful lot of pieces thrown around in there, and no one’s giving us instructions on any of it.

Public Sector Network Data, Analytics and AI

14 Jul 2020

WHITEPAPERS & REPORTS

How to become customer-centric with digital transformation

Digital technology is fundamentally changing the way organisations of all kinds—business and government—interact with those they serve, be they customers or citizens. Today, organisations have the power to communicate in real-time and receive immediate feedback from online interactions. Whilst individuals have access to collaborative workflows via direct and instant access to information and services, government departments gain greater responsiveness to customer needs, improved efficiencies, and additional value add to customers. Digital technology enables organisations to become truly customer-centric in a way that was never previously possible. However, developing and implementing the systems to realise the potential of digital technology presents …

Neboneid Hamoo Data, Analytics and AI

14 Jul 2020