Panel Discussion: Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era
- Understanding the importance of designing government services around citizen needs
- Leveraging data analytics for data-driven insights and tailored services
- Achieving a balance between security and accessibility in citizen-centric services
- Cultivating a workforce and organizational culture that values citizen-centricity
Featuring:
- Suresh Soundararajan, Chief Information Officer, Virginia Department of Health
- Dave Myers, Deputy Superintendent/Chief Information Officer, Virginia Department of Education
- Barbara J. Burkett, Director of Analytics, Research and Program Evaluation, Virginia Department for Aging and Rehabilitative Services
- Nathaniel Parks, Sr. Solutions Engineer, Dynatrace
Moderator: Sarjoo Shah, Executive Director, Public Health Services, Oracle
