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Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era

This panel discussion emphasizes creating government services focused on citizen needs, utilizing data analytics for personalized services, balancing security with accessibility, and fostering a citizen-centric organizational culture.

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Panel Discussion: Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era

  • Understanding the importance of designing government services around citizen needs
  • Leveraging data analytics for data-driven insights and tailored services
  • Achieving a balance between security and accessibility in citizen-centric services
  • Cultivating a workforce and organizational culture that values citizen-centricity

Featuring:

  • Suresh Soundararajan, Chief Information Officer, Virginia Department of Health
  • Dave Myers, Deputy Superintendent/Chief Information Officer, Virginia Department of Education
  • Barbara J. Burkett, Director of Analytics, Research and Program Evaluation, Virginia Department for Aging and Rehabilitative Services
  • Nathaniel Parks, Sr. Solutions Engineer, Dynatrace

Moderator: Sarjoo Shah, Executive Director, Public Health Services, Oracle

Related Events
Government Innovation Virginia 2024
Communities
Data, Analytics and AI
IT Modernization and Cloud
Regions
United States United States

Published by

Kelly Zheng Sr. Marketing Manager, Public Sector Network

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