Evolving the Innovation Operating Model to Deliver More Value

In today’s fast-paced digital age, innovation is no longer a luxury—it’s a necessity. But innovation without the right operating model is like a car without an engine; it may look impressive, but it won’t get you far. In the session Evolving the Innovation Operating Model to Deliver More Value, Shaw-chin Chiu, Managing Client Partner for the State of California at IBM, shared her insights on how organizations can rethink their approach to innovation to deliver tangible outcomes. From people-powered AI to human-centric design, this session captures the key takeaways from her thought-provoking presentation.

Key Discussion Points:

1. People-Powered AI: More Than Just Technology
2. The Role of Data in AI Success
3. Human-Centric Design: Beyond Incremental Improvements
4. Field Observations
5. Process Evolution: Product-Centricity and Platform Thinking
6. Focusing on the Right Problem

Conclusion:

Shaw-chin Chiu’s session was a masterclass in rethinking innovation. By focusing on people, data, and processes—and ensuring that efforts are directed at the right problems—organizations can evolve their operating models to deliver real value. Whether it’s through responsible AI adoption, human-centric design, or platform thinking, the key is to align innovation with the needs of the people it serves.