From a Systematic to a Human-Centered Approach - How Technology is Enhancing Citizen Services
In this Government Keynote presentation, we hear insights from Renu Kulendran, Deputy Minister, Ministry of Public & Business Service Delivery on the evolution of citizen services from systematic to human-centered and the ways in which technology improves citizen services along with its challenges.
Recommendations
Future Trends in Digital Government
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The Public Sector Podcast: From IM/IT Reform to Citizen-Centric Government: The Journey to Connected Services BC
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The Public Sector Podcast: Interview with IBM's Rob Wilmot
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Revolutionizing Community Health: Building a Smarter, Connected Healthcare Future for Colorado
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From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart
INTERVIEWS
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From Fragmented Systems to Connected Councils: Strengthening Financial Integrity and Community Trust
INDUSTRY TRENDS
3 Mar 2026


