From a Systematic to a Human-Centered Approach - How Technology is Enhancing Citizen Services

Like Comment

In this Government Keynote presentation, we hear insights from Renu Kulendran, Deputy Minister, Ministry of Public & Business Service Delivery on the evolution of citizen services from systematic to human-centered and the ways in which technology improves citizen services along with its challenges.

Continue Watching

Most Popular Insights

Future-Ready Governance: Aligning Data, AI, and Modern IT for Impactful Public Service
Future-Ready Governance: Aligning Data, AI, and Modern IT for Impactful Public Service
ON DEMAND 12 Jan 2026
Digital NSW 2025: National threat briefing: Digital security for maximum impact with Lt. McGuinness
Digital NSW 2025: National threat briefing: Digital security for maximum impact with Lt. McGuinness
ON DEMAND 11 Dec 2025
Digital NSW 2025: John MacKenney & Charlie Sukkar on Readying for the AI era
Digital NSW 2025: John MacKenney & Charlie Sukkar on Readying for the AI era
ON DEMAND 10 Dec 2025
GIW Federal 2025: AI Risks — Safeguarding Services and National Security with James Kay
GIW Federal 2025: AI Risks — Safeguarding Services and National Security with James Kay
ON DEMAND 28 Nov 2025
GIW FEDERAL 2025: Strategies to bolster female participation in the cyber workforce for optimised outcomes
GIW FEDERAL 2025: Strategies to bolster female participation in the cyber workforce for optimised outcomes
ON DEMAND 26 Nov 2025
GIW Federal 2025: Tony Chapman on National Office of Cyber Security - Insights from major cyber incidents and exercises
GIW Federal 2025: Tony Chapman on National Office of Cyber Security - Insights from major cyber incidents and exercises
ON DEMAND 26 Nov 2025
When Every Minute Counts Recovering AD During An Attack
When Every Minute Counts Recovering AD During An Attack
ON DEMAND 15 Jan 2025
Revolutionizing Environmental Regulation in Alberta Through Technology
Revolutionizing Environmental Regulation in Alberta Through Technology
ON DEMAND 3 Jan 2025
California’s Technology Strategy: What Is on the Horizon
California’s Technology Strategy: What Is on the Horizon
ON DEMAND 14 Apr 2024
Digital Transformation in the Public Sector
Digital Transformation in the Public Sector
ON DEMAND 8 Jan 2024
Equity, Diversity, and Inclusion as Part of Organizational Transformation
Equity, Diversity, and Inclusion as Part of Organizational Transformation
ON DEMAND 11 Oct 2023

Most Popular Partner Content

Innovate Federal 2025 Key Takeaways: Data, Analytics and AI
Innovate Federal 2025 Key Takeaways: Data, Analytics and AI
INDUSTRY TRENDS 8 Dec 2025
2025 Ransomware Holiday Risk Report
2025 Ransomware Holiday Risk Report
INDUSTRY TRENDS 25 Nov 2025
EntraGoat is a deliberately vulnerable lab that simulates real-world identity misconfigurations in Microsoft Entra ID.
EntraGoat is a deliberately vulnerable lab that simulates real-world identity misconfigurations in Microsoft Entra ID.
GUIDES 6 Nov 2025
How Australia builds by design
How Australia builds by design
INDUSTRY TRENDS 20 Oct 2025
What’s Shaping Investigations and Integrity in Government (Australia, 2025)
What’s Shaping Investigations and Integrity in Government (Australia, 2025)
INDUSTRY TRENDS 26 Aug 2025
Private LLM Services for secure, compliant AI. Built for when Public AI won’t do.
Private LLM Services for secure, compliant AI. Built for when Public AI won’t do.
INDUSTRY TRENDS 1 Aug 2025
Are AI Apps safe to use? How to securely adopt AI in your agency.
Are AI Apps safe to use? How to securely adopt AI in your agency.
INDUSTRY TRENDS 15 Feb 2025
Unlock the Strategic Power of AI for Information Governance in 2025
Unlock the Strategic Power of AI for Information Governance in 2025
INDUSTRY TRENDS 2 Dec 2024
AWS vs Microsoft Azure vs Google Cloud vs Oracle Cloud Infrastructure: A Comprehensive Comparison
AWS vs Microsoft Azure vs Google Cloud vs Oracle Cloud Infrastructure: A Comprehensive Comparison
INDUSTRY TRENDS 12 Sep 2024
North Korean State-Sponsored Cyber Attack: Unveiling the Intricacies of Threat Actor Group Andariel
North Korean State-Sponsored Cyber Attack: Unveiling the Intricacies of Threat Actor Group Andariel
WHITEPAPERS & REPORTS 20 May 2024
Using the Viable System Model to Improve Government Operations
Using the Viable System Model to Improve Government Operations
GUIDES 3 May 2024
Leveraging the Strength of Centaur Teams: Combining Human Intelligence with AI's Abilities
Leveraging the Strength of Centaur Teams: Combining Human Intelligence with AI's Abilities
INDUSTRY TRENDS 20 Oct 2024
Embracing Value Stream Thinking in Public Sector Project Management
Embracing Value Stream Thinking in Public Sector Project Management
GUIDES 21 Oct 2024
Everything You Need to Know About Oracle 23c
Everything You Need to Know About Oracle 23c
INDUSTRY TRENDS 24 Sep 2024
The Role of Database Management in Business Growth
The Role of Database Management in Business Growth
INDUSTRY TRENDS 16 Apr 2024