Michelle E. DiEmanuele, the Secretary of the Cabinet and Head of the Ontario Public Service reflects on leading through change as navigating “whitewater rafting,” balancing technology, AI, and data with a strong focus on people. She emphasizes purpose-driven leadership, clear communication, and building resilience to empower teams. Transformative opportunities lie in foundational modernization—training leaders, improving processes, and deploying AI across ministries—to enable cross-government innovation and more efficient, citizen-focused services.
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