Navigating the Evolving Realm of Human Centricity: The Key to Creating a World-Class Citizen Experience

In this GovTalk Panel session, we hear from our government leaders on projections in the next 12-24 in the development of human-centric services.  Our experts discuss the importance of trust, personal experiences and how to properly implement and use generative AI to solve problems. Furthermore, our leaders discuss how to bridge the gap between citizens who are digitally educated and those who are not when introducing these new technologies and how conversations around digital transformation differs depending on the Australian states.

Hear insights from Max Jamwal-Girdler, Acting Director, Customer Research & Insights, Department of Transport & Main Roads, Kevin Davies, Senior Manager, ICT Enterprise Architecture, Queensland Rail and Francois Rizk, Head of Public Sector, Newgen Software Technologies.

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