Panel Discussion: Combining Technology, Data, People and CX to Drive Queensland’s Digital Future
- How do you identify top priorities to support ongoing innovation in your department?
- How do you ensure whole of department compliance and collaboration to achieve the state-wide vision?
- What policies and strategies have helped you achieve a citizen-centric digital culture?
Insights from:
Helen Spencer, Director Reform, Department of Resources
Vivienne Neilan, Director Innovation, National Injury Insurance Scheme
Julie Salsbury, General Manager, Customer Experience Branch, Policy, Planning and Investment Division, Department of Transport and Main Roads
Moderator: Diana Malcomess, Partner - Digital and Emerging Technology, EY
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From Feedback to Action: Building Real-Time Citizen Experience Platforms
