In this panel discussion, we hear insights from Maud Murray, Deputy Minister, Ministry of Red Tape Reduction and Darrel Shaw, Client Partner, Public Sector, IBM and Greg Essensa, Chief Electoral Officer, Elections Ontario on how their departments have leveraged technology to improve their services and the citizen experience and how they have used evolving technology to respond to changing citizen demands and expectations. The panel members also discuss the challenges they have faced meeting citizen needs in the past and how they have overcome these challenges and will in future.
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