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INTERVIEWS
Let's Chat: Insights From The First-Ever Chief Deputy of Innovation at the Department of Education

Let's Chat: Insights From The First-Ever Chief Deputy of Innovation at the Department of Education

Must-watch for anyone interested in how technology and innovation are reshaping education, improving efficiency, and preparing students and educators for the future.

Madeson Darcy Digital Services and Customer Experience
5 Mar 2025
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INTERVIEWS
Public Sector Podcast: Uruguay’s Digital Transformation Journey

Public Sector Podcast: Uruguay’s Digital Transformation Journey

Explore Uruguay’s remarkable journey to becoming one of the top 25 countries in digital transformation

Heather Dailey Digital Services and Customer Experience
5 Mar 2025
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ON DEMAND
Public Sector Podcast: What's next for Georgia's Transformation Technology?

Public Sector Podcast: What's next for Georgia's Transformation Technology?

Shaping AI governance for digital government services, focusing on ethics, workforce training, and responsible adoption.

Blaise Corod Digital Services and Customer Experience
4 Mar 2025
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INDUSTRY TRENDS
New Zealand’s Service Modernisation Roadmap: A Unified Approach to Digital Government

New Zealand’s Service Modernisation Roadmap: A Unified Approach to Digital Government

Learn more about this crucial step toward modernising service delivery, improving productivity, and ensuring a more citizen-centric approach.

Heather Dailey Digital Services and Customer Experience
4 Mar 2025
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CASE STUDIES
Case Study: Transforming Driver Services Through Technology and Customer-Centric Design

Case Study: Transforming Driver Services Through Technology and Customer-Centric Design

How the Georgia Department of Driver Services (DDS) reimagined customer experiences by leveraging technology and data-centric strategies.

Heather Dailey Digital Services and Customer Experience
26 Feb 2025
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INDUSTRY TRENDS PARTNER CONTENT
The case for faster digital adoption

The case for faster digital adoption

Adobe’s latest Digital Government Index for Australia reveals how public sector agencies can accelerate adoption of digital services through improvements in key areas of customer service, digital equity and site …

Keiron Devlin Digital Services and Customer Experience
Adobe logo
25 Feb 2025
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INDUSTRY TRENDS GOLD PARTNER CONTENT
It's time to bring implementation into policy design

It's time to bring implementation into policy design

For too long, policy development has been a closely guarded practice that passes the conclusions over to delivery teams to implement, missing the opportunity to understand the behaviours and experiences …

Alana Toohey General
Liquid logo
25 Feb 2025
Flag of Australia
CASE STUDIES GOLD PARTNER CONTENT
How AI can be used in a sensitive area to help people express their needs

How AI can be used in a sensitive area to help people express their needs

This article explores how we can safely use AI to address digital and health literacy barriers, helping people access information and support using natural language.

Alana Toohey Digital Services and Customer Experience
Liquid logo
25 Feb 2025
Flag of Australia

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