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Whitepapers & Reports

State of the Service Spotlight: New South Wales Innovation 2025

A data-driven snapshot of NSW’s digital government priorities, highlighting a strong push for cross-government collaboration, rising upskilling efforts, and key challenges around policy constraints and budget pressures.
Patrick Joy Patrick Joy
Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
Guides

Two Sticks and a Fire: Building Momentum for Systemic Digital Reform

Future Government Research Council ANZ Executive Summary | Vol.29 | Australian Public Service | QUT Canberra Executive Education Centre
Patrick Joy Patrick Joy
Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
Guides

Co-Designing the Future State: Digital Sovereignty, Identity and AI in Action

Future Government Research Council ANZ Executive Summary | Vol.26 | New Zealand Government | Victoria University of Wellington
Patrick Joy Patrick Joy
Digital Services and Customer Experience
23 Jun 2025
Flag of New Zealand
Guides

The Value Imperative: Rethinking Digital Identity, Procurement and Innovation

Future Government Research Council ANZ Executive Summary | Vol.25 | South Australia State Government | Torrens University Australia
Patrick Joy Patrick Joy
Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
Guides

The Real Work of Digital: Embedding AI, Data Quality and Capability Where It Counts

Future Government Research Council ANZ Executive Summary | Vol.23 | New South Wales State Government | University of Technology Sydney
Patrick Joy Patrick Joy
Digital Services and Customer Experience
23 Jun 2025 Global
Guides

Scaffold, Don’t Replicate: A Shared Approach to Digital Government Services Delivery

Future Government Research Council ANZ Executive Summary | Vol.22 | Western Australia State Government | Curtin University
Patrick Joy Patrick Joy
Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
Guides

From Pilots to Purpose: Designing AI-Enabled Operating Models for Public Impact

Future Government Research Council ANZ Executive Summary | Vol.21 | Victorian State Government | RMIT University
Patrick Joy Patrick Joy
Digital Services and Customer Experience
23 Jun 2025
Flag of Australia
Guides

Beyond the Build: Operationalising Innovation in Government through Culture, Trust, and Technology

Future Government Research Council ANZ Executive Summary | Vol.19 | Queensland State Government | Griffith University
Patrick Joy Patrick Joy
Digital Services and Customer Experience
23 Jun 2025
Flag of Australia