Mastering Your Data: Data Management Tools to Improve Service Delivery in the Public Sector

In this Welcome Address, we hear from Reem Gedeon, Consulting Services Leader - Ontario Public Sector, CGI on her experience at CGI and the data management tools that improve service delivery in the public sector, including leveraging AI for good and how to be inclusive and transparent when looking at data. Data is driving our decision and modelling, and AI is leveraged.

The Future of Public Services: Anticipating Trends and Preparing for Change

In this panel discussion, we hear insights from Maud Murray, Deputy Minister, Ministry of Red Tape Reduction and Darrel Shaw, Client Partner, Public Sector, IBM and Greg Essensa, Chief Electoral Officer, Elections Ontario on how their departments have leveraged technology to improve their services and the citizen experience and how they have used evolving technology to respond to changing citizen demands and expectations. The panel members also discuss the challenges they have faced meeting citizen needs in the past and how they have overcome these challenges and will in future.

Trust, Accountability, and Privacy with New Technologies

In this panel discussion, our government leaders discuss which technologies have the greatest transformative potential and how governments can harness their benefits, how best to address the challenges of these technologies, and how best to protect the privacy and security of citizens' data. Hear insights from Kalyan Chakravarthy, CIO, Electrical Safety Authority, Uma Gopinath, CIO, Metrolinx and Gord Reynolds, VP, Commercial Advisory & Strategy, Infrastructure Ontario.

Innovating with Emerging Technologies: What’s Next for the Public Sector

In this partner session, we hear from Sujatha Kamma, Public Sector Industry Advisor, SAP ISBN, discusses the broader idea of how public sectors can use and adapt innovation while showcasing the ideas that SAP has regarding innovation in the public sector. Sujatha focuses on resilience and employees being the focus of innovation in a department and how in 2023 and future, governments can focus more closely on the citizen and better ways to understand them.

From a Systematic to a Human-Centered Approach - How Technology is Enhancing Citizen Services

At our Public Sector Innovation Show - Ontario, Renu Kulendran, Deputy Minister from The Ministry of Public and Business Service Delivery deep dives into how technology improves citizen services in the public sector.

A Data-Driven Public Sector: Transforming How Government Uses Data for Better Outcomes

"A Data-Driven Public Sector: Transforming How Government Uses Data for Better Outcomes" illuminates the evolving landscape of data utilization within government frameworks. The session unveiled emerging opportunities, particularly in the realms of cloud technology and data science, offering a glimpse into the promising prospects that lie ahead in leveraging data for informed decision-making and driving impactful outcomes within the public sector.

Smart Cities Are Sustainable Cities

In this partner session, we hear from Adam Burley, Director, IoT, Rogers Communications on smart cities being sustainable cities and the need for a data-driven model to be adopted within the public sector. He discusses the challenges cities are facing and how to use smart technology in a way that enables cities to operate in a sustainable way.

Shifting the IT Transformation Ideology

At our Public Sector Innovation Show - Ontario, Craig McLellan, CEO and Founder from ThinkOn Inc. discusses IT transformation where the public sector should be shifting to an outcome-driven initiative, delivery acceleration and practical problem-solving.