Public Sector Supply Chains of Tomorrow 2020

Some supply chains can be volatile and many have been affected by both technology and COVID-19. In the public sector, where public funds are used for procurement, supply chains ought to be ethical and transparent and there are global and national standards for this. The industry began to modernise and adapt before the start of the pandemic, but COVID-19 provided opportunities and challenges to further adapt. For example, the global procurement of personal protective equipment (PPE) required a re-think of procurement processes and procedures. This paper incorporates the procurement expertise and experiences of two NSW public sector agencies and one …

DevOps in the Public Sector 2020

Organisations continue to transform and use technology in innovative ways – one such way is through the use of DevOps, a term that stems from automating and integrating processes between Development and IT Operations. But it is a term that has multiple meanings because it is used and interpreted by different organisations in different ways. DevOps is essentially about breaking down the traditional silos between development and operations teams, including through the use of technology to make things simpler and more efficient. But even with this approach, products still need to be secure, compliant and easily adaptable. This paper incorporates …

Using Technology to Meet Your Customer Needs in 2020

Local governments are constantly innovating or order to better connect with their communities. Whilst this was true before the pandemic, COVID-19 has made them innovate in ways they never have before, using technology. All the councils saw the pandemic as a challenge but also an opportunity to better connect to their communities, and to continue this connection once the pandemic is over.

Multi Channel Citizen Engagement in 2020

Our modern world means that governments and government agencies need to engage with their stakeholders in new and innovative ways, and in multiple ways to create true engagement. Such an approach needs to have customers at its centre, needs to engage with the right audience for the right purpose and it needs to use technology in the best possible way to achieve its outcomes.

Safer Cities 2020

The COVID-19 pandemic that struck the world in 2020 was not something that any government planned for or was entirely prepared for. Yet, planning for disasters is something that governments regularly have done and continue to do. This is necessary, and at all levels, disaster p…

Driving Citizen Experience in the Public Service 2020

Public sector agencies haven’t always embraced technology as quickly as the public expects them to. While this began to change before the pandemic struck, COVID-19 has forced government agencies to embrace technology, to change their practices and to ensure that their users – the citizens – are at the centre of these changes.

Healthcare Innovation in 2020

Technology has changed how the world operates, but it has not changed the healthcare sector as much or as quickly as other sectors. Yet even the healthcare sector has realised that change is necessary, and technology is a key to that change. As such, many healthcare services have begun to innovate their practices and their service delivery. This process began before COVID-19, but the pandemic has focussed some of the innovation and has provided opportunities that the healthcare sector is now keen to embrace to ensure that it remains future-focussed. This paper incorporates the innovation examples from three different jurisdictions, …

Cyber Security in the Public Service 2020

With cybercrime on the rise in Australia and globally, and with the world more connected than ever and in the context of COVID-19, it is crucial that all organisations including governments are aware of what cyber security is and take its impact seriously. Cyber security should be embedded into the planning of every organisation, and updated strategies to identify and deal with it need to be developed and implemented. Cyber security professionals along with academics in this field have excellent tips, guidance and advice for organisations and governments on how to monitor cybercrime and how to deal with it. Through …