Maintaining the Human Element in Digital Government
How can government build and maintain citizen confidence as we move towards automation and self-service? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in this week's episode of the Public Sector Podcast
Most citizens are excited by the prospect of greater digital government services and the convenience, speed and ease of self-serve platforms. However questions around government's ability to keep data safe and to use technology, like AI, in ethical ways threaten progress.
How then can government build and maintain citizen confidence as we move towards automation and selfservice? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in this week's episode of the Public Sector Podcast.
MEET THE PRESENTER

Recommendations
Florida’s Digital Transformation in the Public Sector: Key Learnings from the Innovation Showcase
The Dashboard as Conversation Starter: Moving Beyond Silver Bullets
Arizona Department of Child Safety (DCS) simplifies processes with genAI
Unlocking Access: Enriching Public Services with Location Intelligence