On Demand: Innovate Australia 2021 - Meeting service delivery expectations
How could we drive more effective engagement between public sector officials, citizens, businesses and innovators when designing and delivering policies, programs and services?
Here are some key learnings from Assistant Secretary, Service Delivery Design Branch, Tania Wilson from Department of Home Affairs on:
- How could we drive more effective engagement between public sector officials, citizens, businesses and innovators when designing and delivering policies, programs and services
- Embedding agile delivery and data insights to transform the way your organisation delivers services
- Implementing the right service improvement methods to enable scale and responsive, multi-channel service delivery

Case Studies
Case Study: Accelerating Digital Capability and CX in Government services - Driving Innovation, Trust, and Efficiency

Industry Trends
Provinces Leading a New Wave of Public Sector Innovation

Industry Trends
Empowering Government Employees with AI-Driven Automation: The Key to Efficient Service Delivery

On Demand
Culture and Innovation: Why Loving your Job Matters

Guides
How to deliver better experiences and outcomes with continuous research
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