Patrick Joy 1 August 2024

This report offers a deep dive into the strategies and technologies that are reshaping public sector service delivery in Australia and New Zealand. It provides insights from the Digital Government and CX Roadshow, sponsored by Dynatrace, which addressed challenges like legacy systems, digital inclusivity, and security. The paper highlights opportunities to enhance citizen experiences through AI and automation, emphasising data-driven decision-making and personalised services. Public sector data and analytics professionals will find value in the detailed analysis of innovative solutions and the importance of fostering trust and collaboration in transforming government service delivery.