Episode Summary:
In this inspiring episode, we sit down with Jocelyn Baker, Deputy Minister for the Environment and Climate Change in Manitoba, to explore how digital innovation is transforming citizen engagement. With a background spanning public service leadership and environmental governance, Jocelyn shares how Manitoba is embracing inclusive, tech-enabled dialogue to build trust, transparency, and stronger public outcomes.
What We Discussed:
- The evolving role of digital tools in breaking down geographic and accessibility barriers
- Shifting from one-way communication to co-creation with citizens
- Multi-channel engagement strategies to connect with diverse demographics
- The importance of ongoing digital relationships—not one-off interactions
- Balancing data-driven personalization with transparency and privacy
- Manitoba’s EngageMB platform and its role in fostering meaningful civic dialogue
- Why online spaces can actually encourage thoughtful, constructive input
- Actionable advice for leaders: start with co-design and share power
Why You Should Listen:
If you're a public sector leader, policymaker, or digital strategist looking to revolutionise how your organisation engages with communities, this episode is packed with real-world insights, tested tools, and practical strategies to help you embed inclusive, citizen-first thinking into your digital transformation journey.
Tune in now to hear how Manitoba is rewriting the citizen-government relationship—one digital interaction at a time.
Recommendations
ACT Revenue Office to Engage Global Market on Future Digital Ecosystem
Building a Future-Ready Workforce
IBM Launches Microsoft Practice to Deliver Transformative Business Value for Clients
GIW QLD: Future-ready governance: leveraging AI and analytics for a strong economic, social, and cultural legacy with David Peacock
