Transforming Service Delivery for Canadians

In this Ministerial Address, Minister Terry Beech, Minister of Citizen's Services shares his priorities on benefits, digital first and customer service.

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Our esteemed speaker delves further into his priorities for:

  • Dental - code for benefits (security, pension plan, employment insurance)
  • Digital - the need to move to digital first, integrating AI
  • Customer service - consolidating and integrating the customer experience, share information across departments, focus on communication, customisation

Our esteemed speaker continues to highlight that we need an upskilled public service in order to be a technically strong public service and remain future-ready.

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