Our esteemed speaker delves further into his priorities for:
- Dental - code for benefits (security, pension plan, employment insurance)
- Digital - the need to move to digital first, integrating AI
- Customer service - consolidating and integrating the customer experience, share information across departments, focus on communication, customisation
Our esteemed speaker continues to highlight that we need an upskilled public service in order to be a technically strong public service and remain future-ready.
Recommendations
Reflections, and Predictions
Let's Chat: Modernizing Workforce Accessibility and Efficiency
Midnight In The War Room
Overcoming Challenges in IT Modernization Projects
