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INTERVIEWS
Let's Chat: Driving Digital Transformation, Collaborative Leadership and Continuous Improvement at Georgia State University

Let's Chat: Driving Digital Transformation, Collaborative Leadership and Continuous Improvement at Georgia State University

Tom Wilner, Director of Enterprise Applications at Georgia State University, shares insights on how strategic alignment and process automation are not only driving innovation and streamlining workflows but also making …

Jennifer Balon Digital Services and Customer Experience
27 Mar 2025
Flag of United States
INTERVIEWS
Let's Chat: Driving Innovation: How Georgia DDS is Transforming Customer Service

Let's Chat: Driving Innovation: How Georgia DDS is Transforming Customer Service

In this engaging interview, Spencer Moore, Commissioner, Georgia Department of Driver Services (DDS) described how Georgia’s DDS approach to digital tools, self-service options, and operational excellence is delivering seamless customer …

Jennifer Balon Digital Services and Customer Experience
27 Mar 2025
Flag of United States
INDUSTRY TRENDS PARTNER CONTENT
Measure to Improve: How Artificial Feedback Loops Accelerate Cyber Security Maturity

Measure to Improve: How Artificial Feedback Loops Accelerate Cyber Security Maturity

Getting consistent feedback in cyber security is challenging since the best indicator, an actual breach, is what we aim to prevent. This article presents artificial feedback loops through control effectiveness …

Carina Nevill Cyber Security and Risk Management
Phronesis Security logo
27 Mar 2025
Global
INDUSTRY TRENDS
Innovating Policies to Drive Green Growth and Economic Resilience

Innovating Policies to Drive Green Growth and Economic Resilience

Key takeaways on how Canada can align economic growth with climate action: Policy insights from BC's innovation leader

Jennifer Balon Digital Services and Customer Experience
26 Mar 2025
Flag of Canada
ON DEMAND
Leadership & Collaboration

Leadership & Collaboration

Government leaders and Public Sector Network Advisory Board members explore how effective leadership cultivates change management and prepares the next generation of public servants for 21st-century workplace demands.

Jennifer Balon Workforce, Skills and Capability
25 Mar 2025
Flag of United States
INDUSTRY TRENDS
Public Sector Podcast: Future Health - Driving Service Excellence and Intuitive Interactions to Build Trust and Deliver the Next Generation of Health Care

Public Sector Podcast: Future Health - Driving Service Excellence and Intuitive Interactions to Build Trust and Deliver the Next Generation of Health Care

NSW Health's strategic efforts to enhance health system integration, AI capabilities, workforce engagement, and access for diverse communities.

Heather Dailey IT Modernization and Cloud
24 Mar 2025
Flag of Australia
INDUSTRY TRENDS
AI and Predictive Analytics: Shaping Decisions Across Sectors

AI and Predictive Analytics: Shaping Decisions Across Sectors

Exploring the balance between generative AI and predictive analytics, this write up highlights the transformative potential, ethical considerations, and practical applications in shaping data-driven decisions across the public sector.

Madeson Darcy Data, Analytics and AI
21 Mar 2025
Flag of Canada
INTERVIEWS
Let's Chat: Lessons from Estonia’s Health Revolution

Let's Chat: Lessons from Estonia’s Health Revolution

Learn about Estonia’s strategies to bridge the digital divide and ensure equitable access to healthcare services.

Madeson Darcy General
21 Mar 2025
Flag of Canada
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