Amanda Ianna shares insights on converging physical and digital CX to improve citizen access, inclusion and engagement.
The case study dives into:
- Leveraging Human Centred Design (HCD) to improve the digitalisation and integration of life journeys
- Providing citizens with a simple and seamless experience as they transition between in-person, telephone and online services
 | Amanda Ianna, Registrar, NSW Registry of Births, Deaths & Marriages |
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