Robert Conlin, Managing Director, Canadian Federal Government from IBM Canada emphasizes the importance of communication in government transformation, ensuring that employees see themselves in the organization's strategy. Courage and conviction are highlighted as key to overcoming resistance to change, as leaders need to adjust their tactics while staying true to their vision. Bob also discusses the fear of change in large organizations, noting that clear communication about the benefits of transformation is crucial. With the convergence of digital services, AI, and automation, Bob sees an opportunity to enhance citizen experiences and improve government productivity, optimizing resources and creating more value for citizens.
