Leith Higdon, Director, Data Modernization & Delivery | Transformation from Export Development Canada emphasizes that strong data governance improves citizen experience by reducing inefficiencies like repeated data entry. Security and identity protection are also key. Rather than custom-building solutions, public sector organizations should partner with private tech providers for scalability. Trust and collaboration with vendors drive long-term innovation. Future-proofing digital solutions requires simplifying processes before digitization and ensuring business and IT teams work together throughout the transformation.
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