Case Study: Strengthening Cyber Resilience in Government: Strategies to Support Reliable Digital Services in the Digital Age

A coordinated response to close the gap between citizen expectations and the reality of current service delivery.

Scaling Automation in Healthcare: How Alberta Health Services Transformed HR & Compliance with AI

Discover how Alberta Health Services automated high-impact HR processes, overcame regulatory hurdles, and scaled intelligent automation—freeing staff to focus on patient care.

Case Study: Accelerating Digital Capability and CX in Government services - Driving Innovation, Trust, and Efficiency

How the DHS is expanding enterprise-wide solutions, leveraging AI, and continuing to improve internal capability to support inclusive, client-focused public services.

Case Study: Creating a Robust Capability Framework that Evolves in Step with QBCC’s Objectives to Meet Industry Needs

Discover how the Queensland Building Construction Commission (QBCC) is delivering on its revamped approach to digital service delivery and improved customer experience.

IT Modernization in Government: How California is Building a Future-Ready Infrastructure

California government IT leaders discussed modernizing infrastructure through cloud, AI, and workforce development while balancing innovation with security and citizen needs at a recent panel.

Creating a digital experience that supports changing needs

Co-designed in collaboration with Dementia Australia, the new digital ecosystem creates an empowering and supportive experience for people impacted by dementia.

Building organisational capacity for innovation

Queensland Government commissioned a series of innovation sprints to develop innovative strategic thinking capability across the organisation. This case study shares practical insights and learnings to help others thinking about …

Case Study: Building a Statewide AI Strategy in South Carolina

How to build an AI framework that is adaptive, transparent, and aligned with public values.