Let's Chat: Leveraging Predictive Analytics for Citizen-Centric Service Delivery

Ima Okonny, Chief Data Officer, Assistant Deputy Minister from Employment and Social Development Canada  highlights the importance of predictive analytics in anticipating citizen needs by leveraging disaggregated data to identify service delivery gaps. Advanced analytics can drive improvements by analyzing population segments and tailoring services accordingly. By using research-backed evidence, governments can enhance service delivery nationwide, ensuring a more proactive and citizen-centric approach.